A total of 149 complaints were made to Food Safety Authority of Ireland’s (FSAI) advice line in 2019 about incorrect information on food labelling.
All consumer complaints came to a total of 3,460 calls and included everything from reports of food unfit to eat to non-display of allergen information.
During 2019, there were 8,964 queries from people working in the food service sector; manufacturers, retailers, researchers and consultants. Some of the most popular queries were regarding legislation on food-labelling requirements, requests for FSAI publications as well as information for new food businesses setting up operation.
Consumers too are becoming increasingly attentive as to how food establishments are expected to operate
In response, a new frequently asked questions (FAQ) section has been added to the FSAI website to provide guidance to food businesses on how best to reduce the risk of pests in their premises and what to do if they discover pests.
Chief executive of the FSAI Dr Pamela Byrne said: “The figures from last year show that consumers too are becoming increasingly attentive as to how food establishments are expected to operate in terms of food safety in Ireland.
“By reporting their incidents around hygiene, labelling, food safety practices and pest control, members of the public and people working in the food sector provide us with the information we need to do our work effectively.”
The figures
Breakdown of complaints:
Complaints on hygiene standards –1,134.Complaints on unfit food – 1,082.Complaints on suspect food poisoning – 792.Complaints on incorrect information on food labelling – 149.Complaints on non-display of allergen information – 135.Other –113. You can make a complaint on food labelling here.
Read more
‘Human error’ the cause of Eurospar beef labelling issue
Investigation into beef labelling in Eurospar stores
Tighter food labelling rules from April 2020
A total of 149 complaints were made to Food Safety Authority of Ireland’s (FSAI) advice line in 2019 about incorrect information on food labelling.
All consumer complaints came to a total of 3,460 calls and included everything from reports of food unfit to eat to non-display of allergen information.
During 2019, there were 8,964 queries from people working in the food service sector; manufacturers, retailers, researchers and consultants. Some of the most popular queries were regarding legislation on food-labelling requirements, requests for FSAI publications as well as information for new food businesses setting up operation.
Consumers too are becoming increasingly attentive as to how food establishments are expected to operate
In response, a new frequently asked questions (FAQ) section has been added to the FSAI website to provide guidance to food businesses on how best to reduce the risk of pests in their premises and what to do if they discover pests.
Chief executive of the FSAI Dr Pamela Byrne said: “The figures from last year show that consumers too are becoming increasingly attentive as to how food establishments are expected to operate in terms of food safety in Ireland.
“By reporting their incidents around hygiene, labelling, food safety practices and pest control, members of the public and people working in the food sector provide us with the information we need to do our work effectively.”
The figures
Breakdown of complaints:
Complaints on hygiene standards –1,134.Complaints on unfit food – 1,082.Complaints on suspect food poisoning – 792.Complaints on incorrect information on food labelling – 149.Complaints on non-display of allergen information – 135.Other –113. You can make a complaint on food labelling here.
Read more
‘Human error’ the cause of Eurospar beef labelling issue
Investigation into beef labelling in Eurospar stores
Tighter food labelling rules from April 2020
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